Managing Respectful Conversations in the Workplace:
Article: September 2024
One of a company’s most valuable assets is its employees. Having a properly updated employee manual is as important for your business as it is for those who work for you. It can help your company reduce risk and provide guidance for complying with applicable federal, state, and local laws. The Chamber’s new CHUMCAP (Chamber Human Capital) series is designed to help share important HR information and offer suggestions on where to get support. The Southington Regional Chamber of Commerce is partnering with experts in the field to help you protect your business and your employees.
Leaders play a crucial role in setting the tone, remaining neutral, and fostering an environment where all employees feel respected. By creating clear communication policies, offering conflict-avoidance strategies, and addressing tensions promptly, business leaders can ensure political discussions don’t disrupt workplace harmony and productivity.
There are many topics which can surface in workplaces, potentially creating tension and affecting productivity. Business owners and managers can take steps to maintain a respectful and professional environment while allowing employees to express diverse opinions. Here are three key strategies:
- Establish a Respectful Communication Policy: Implement a clear communication policy that promotes civility, inclusivity, and professionalism. This policy should extend to social media, reminding employees that their social media posts could reflect the company. Emphasize the importance of respectful dialogue, ensuring that employees understand the need to handle sensitive discussions with care.
- Train Employees to Exit Uncomfortable Conversations: Not everyone is comfortable discussing all topics at work. Provide employees with tools to defuse conversations politely. Simple responses like “I don’t discuss this at work. Let’s change the subject,” can help shift the conversation and prevent conflict.
- Proactively Address Conflicts: Despite policies, some conversations may escalate. Managers should intervene quickly, focusing on behavior rather than opinions. Reinforce company policies and encourage open-mindedness.
For more information on employment policies and how to get help or support, visit the CHUMCAP page at SouthingtonChamber.com or call the Chamber office at 860.628.8036. Chamber member experts in the field provide additional information on this page and offer suggestions for guidance and support. (This article is a collaboration among the Southington Regional Chamber of Commerce, eGage Human Resources & Safety Consulting, and Employment Attorney Allie Levene.)